Delete your account or data

Last updated 14 November 2026.

This page explains how to delete what TiviHero keeps about you, whether or not you have an account. Your provider login, channels and viewing stay on your TV; to remove those, clear TiviHero’s data on the TV or uninstall the app.

Close your TiviHero account

1. Sign in at tivihero.app and open Account.
2. If you bought Premium on this website, choose Manage subscription and cancel it first. A Google Play subscription is cancelled in Google Play › Payments & subscriptions › Subscriptions; closing your account does not cancel it.
3. Under Close your account, type your email address and choose Close my account.

This deletes straight away and for good:

• your account, email address and sign-in;
• every TV link, and the TV names you chose;
• shared categories, Live groups and their history;
• watch progress synced between your TVs;
• your plan and website subscription details.

Your TVs keep their own setup, groups and provider. Payment records that Paddle or Google must keep by law stay with them.

Remove TVs or shared data, keep the account

• Unlink one TV from its … menu on Your TVs. Its shared categories, groups and synced progress are deleted.
• Remove all TVs and their shared data from Account › Remove all TVs and shared data.
• On the TV, you can also turn off category sharing, Live group sharing or watch-progress sync at any time. Turning sharing off stops it; to delete what was already shared, unlink the TV.

No account? Delete your TV’s trial record

Every TV that runs TiviHero, with or without an account, has a trial record: a scrambled code made from the TV’s device ID, with the trial dates. We use it so each TV gets one 14-day trial. It is deleted by itself 12 months after the TV last checked in.

To have it deleted sooner, email support@tivihero.app with the support code (it looks like TVH-XXXX-XXXX) shown on the TV under Settings › About. We will delete the record within one month and let you know. If TiviHero is still installed and opens again, the TV creates a new record, so uninstall it first.

Anything else

To ask for a copy of your data, a correction, or deletion of anything not covered here, email support@tivihero.app from the address on your account. See the Privacy policy for what we keep and for how long.